Government digital inclusion: the UK’s login system examined
Examining UK government digital inclusion challenges through GOV.UK One Login and Assist AI. How these initiatives address barriers for vulnerable users and what we can learn from international alternatives.
Triple-locked out of life: digital inclusion failures for not just our most vulnerable
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI alone won’t solve these fundamental problems.
Both sides now: bridging the gap between government AI readiness and AI citizen experience
A content designer explores the critical gap between GDS’s focus on AI implementation and the essential considerations for creating positive AI citizen experiences in government services.
Building trust in AI government services: a content designer’s perspective on ethics, transparency and trauma-informed approaches
A government content designer explores how to build trust in AI-driven public services through trauma-informed approaches, transparency and ethical design principles.
AI and accessibility: who’s being left behind in the rush forward
As AI reshapes our digital landscape, who’s being left behind? A government digital standards pioneer examines the accessibility gaps in current AI systems and provides practical guidance for truly inclusive design in the age of concentrated digital control.
Trauma-informed content and AI: AI isn’t replacing empathy in content design – it’s amplifying it
Trauma-informed content can be produced with the help of AI tools without risking secondary trauma to the content designer or content strategist.