Death, deadlines and bureaucratic ignorance: How Companies House still gets trauma-informed content so utterly wrong
Government emails from Companies House often lack trauma-informed content and empathy, compounding the distress of bereavement or crisis. Content expert Adrie van der Luijt examines the damaging effects of trauma-ignorant messaging and offers practical steps for a more humane, trauma-informed approach to official communications.
When AI fails the vulnerable: The hidden risks of digital transformation
Explore how AI used in public services may disproportionately harm vulnerable users, highlighting real-world risks of AI fails and outlining essential steps for safer, more inclusive AI deployment.
Content that cares: Introducing trauma-aware content strategy (TACS) and trauma-informed content design (TICD)
How trauma-aware content strategy and trauma-informed content design frameworks help users overwhelmed by everyday stress. Not just crisis content—this is clarity with care.
Timing is everything: why rushing content could be hurting your users
Discover how strategic timing in content design affects user trust, cognitive load and accessibility. Learn when to slow down interfaces to improve credibility and when urgency messaging backfires.
Beyond rejection templates: why trauma-informed communication matters in recruitment
Discover how trauma-informed communication in rejection emails can protect candidates’ mental health while acknowledging the realities of modern hiring processes in today’s challenging job market.
Micro trauma and content design: how everyday stress affects your users’ ability to understand
Micro trauma—the accumulated effect of everyday stressors—significantly impairs users’ ability to process information effectively. Learn how trauma-informed content design principles can create more accessible digital experiences that accommodate cognitive limitations caused by stress, anxiety and distraction, helping vulnerable users complete critical tasks when they need support most.