Triple-locked out of life: digital inclusion failures for not just our most vulnerable
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI alone won’t solve these fundamental problems.
The connection puzzle: Why customer service AI isn’t reducing human support needs
Despite decades of digital transformation promises, human customer service interactions have grown by 2% annually. Discover why customer service AI consistently fails to replace human connection and the ethical questions this raises.
Building trust in AI government services: a content designer’s perspective on ethics, transparency and trauma-informed approaches
A government content designer explores how to build trust in AI-driven public services through trauma-informed approaches, transparency and ethical design principles.
AI and accessibility: who’s being left behind in the rush forward
As AI reshapes our digital landscape, who’s being left behind? A government digital standards pioneer examines the accessibility gaps in current AI systems and provides practical guidance for truly inclusive design in the age of concentrated digital control.