Work-life integration: the Calvinist workaholic’s guide to work-life balance
Work-life integration for purpose-driven professionals: A trauma-informed content specialist explains why balance is the wrong goal when your work spans borders and helps vulnerable people.
AI grief support: a help or a hindrance?
Explore the ethical complexities of AI grief support tools from a trauma-informed design perspective. Learn why technology might bridge gaps in care while recognising the irreplaceable value of human connection in healing from loss.
Mental models in complex services: beyond reflect or rebut
Explore how mental models in content design must account for vulnerability, trauma and cognitive impairment to create truly accessible services that work for all users, including those in crisis.
Government digital inclusion: the UK’s login system examined
Examining UK government digital inclusion challenges through GOV.UK One Login and Assist AI. How these initiatives address barriers for vulnerable users and what we can learn from international alternatives.
Triple-locked out of life: digital inclusion failures for not just our most vulnerable
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI alone won’t solve these fundamental problems.
The connection puzzle: Why customer service AI isn’t reducing human support needs
Despite decades of digital transformation promises, human customer service interactions have grown by 2% annually. Discover why customer service AI consistently fails to replace human connection and the ethical questions this raises.