Timing is everything: why rushing content could be hurting your users
Discover how strategic timing in content design affects user trust, cognitive load and accessibility. Learn when to slow down interfaces to improve credibility and when urgency messaging backfires.
Beyond rejection templates: why trauma-informed communication matters in recruitment
Discover how trauma-informed communication in rejection emails can protect candidates’ mental health while acknowledging the realities of modern hiring processes in today’s challenging job market.
Micro trauma and content design: how everyday stress affects your users’ ability to understand
Micro trauma—the accumulated effect of everyday stressors—significantly impairs users’ ability to process information effectively. Learn how trauma-informed content design principles can create more accessible digital experiences that accommodate cognitive limitations caused by stress, anxiety and distraction, helping vulnerable users complete critical tasks when they need support most.
Creating Rembrandt Editor: my journey towards trauma-informed digital accessibility
Discover Rembrandt Editor, an innovative tool for creating trauma-informed content that goes beyond basic accessibility. Learn how this free AI assistant helps content designers identify potentially harmful language patterns to create safer digital experiences for vulnerable users.
Digital identity for all? The GOV.UK One Login local government dilemma
Government’s plan to extend GOV.UK One Login to council services risks creating new digital barriers for vulnerable residents. Learn how proportionate verification could make local government services more accessible.
Trauma-informed content: what I’ve learned from the frontlines
Drawing from three decades crafting content for vulnerable audiences, Adrie van der Luijt shares hard-won wisdom on creating trauma-informed content that genuinely works. Beyond academic theory, this practical guide reveals what actually helps people process information during their most difficult moments, based on real projects for the Metropolitan Police Service, Cancer Research UK and Universal Credit.