11 unconventional AI prompts content designers aren’t using (but should be)
Discover 11 powerful AI prompts content designers aren’t using that go beyond basic instructions, from vulnerability audits to stakeholder simulation, developed through real-world government AI implementations.
Mental models in complex services: beyond reflect or rebut
Explore how mental models in content design must account for vulnerability, trauma and cognitive impairment to create truly accessible services that work for all users, including those in crisis.
AI content strategy: what content strategists can learn from journalism’s AI crisis
Journalism’s crisis of AI-generated fake experts and fabricated sources offers urgent lessons for content strategists. Learn how to protect content integrity while embracing AI’s potential without falling victim to its most dangerous pitfalls.
AI fake experts in journalism: when artificial expertise threatens real reporting
AI fake experts are infiltrating journalism. A former business editor explores how journalistic instinct remains our best defence against AI-generated fake experts, drawing on experience with breaking financial news verification under extreme deadline pressure.
Rethinking AI implementation strategy: user needs first, technology second – lessons from the frontlines
Discover proven AI implementation strategy approaches that deliver genuine business value by focusing on user needs. Learn why most AI implementation strategies fail and how to develop a successful AI implementation roadmap that solves real problems.
Invisible career break challenges: when care collides with career at the digital crossroads
A brutally honest account of navigating unplanned career break challenges to care for an elderly parent, revealing the stark reality gap between claimed digital accessibility and actual user experiences.