Workplace Insights by Adrie van der Luijt
As a Wall Street Journal-quoted former business editor and EA to the Chairman of the Duke of Edinburgh’s Award, I write about workplace trends, technology and career development.
A brutally honest account of navigating unplanned career break challenges to care for an elderly parent, revealing the stark reality gap between claimed digital accessibility and actual user experiences.
Examining UK government digital inclusion challenges through GOV.UK One Login and Assist AI. How these initiatives address barriers for vulnerable users and what we can learn from international alternatives.
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI alone won’t solve these fundamental problems.
Despite decades of digital transformation promises, human customer service interactions have grown by 2% annually. Discover why customer service AI consistently fails to replace human connection and the ethical questions this raises.
A content designer explores the critical gap between GDS’s focus on AI implementation and the essential considerations for creating positive AI citizen experiences in government services.
A government content designer explores how to build trust in AI-driven public services through trauma-informed approaches, transparency and ethical design principles.
Analyse the contradictions in the WEF Future of Jobs report where employers simultaneously predict AI transformation whilst expecting humans to show more creativity and resilience – all for less pay and recognition.
Discover how career risk-taking – whether saying no to prestigious roles or pursuing risky opportunities – can lead to unexpected success. Real-world examples from financial journalism and corporate career decisions.