Workplace Insights by Adrie van der Luijt
As a Wall Street Journal-quoted former business editor and EA to the Chairman of the Duke of Edinburgh’s Award, I write about workplace trends, technology and career development.
Tony Blair says AI in public services will revolutionise government. But Adrie van der Luijt has heard it all before and warns that without investment in people, tools and trauma-informed practice, nothing will change.
The Public Design Evidence Review sets out to define the future of design in public services, but leaves out the emotional and psychological realities of its users. In a post-lockdown world where cognitive overload is rising and trust is falling, trauma-informed design isn’t a luxury. It’s a baseline.
Vulnerability and trauma-informed approaches, the full text of Senior Content Designer and Strategist Adrie van der Luijt’s talk for the Money Advice Trust’s Vulnerabity Academy to senior executives in the UK financial services sector on micro-trauma-informed content strategy and compliance.
A pragmatic look at absolutist views on AI ethics and why transparency and accountability, not moral panic, should shape content design today.
Somerset Council has axed FixMyStreet. But this shift to in-house reporting is a digital misstep that echoes past failures in local government services.
Explore the powerful impact of meaningful content through personal reflections on trauma-informed design and local heritage research. Learn how one piece of feedback can shape the purpose and value of your work.
Five years after the pandemic began, the psychological toll of lockdown is still affecting how people interact with digital public services. This article explains why trauma-informed content design needs to evolve to meet those ongoing needs.
Government emails from Companies House often lack trauma-informed content and empathy, compounding the distress of bereavement or crisis. Content expert Adrie van der Luijt examines the damaging effects of trauma-ignorant messaging and offers practical steps for a more humane, trauma-informed approach to official communications.