Workplace Insights by Adrie van der Luijt
As a Wall Street Journal-quoted former business editor and EA to the Chairman of the Duke of Edinburgh’s Award, I write about workplace trends, technology and career development.
Digital inclusion remains an urgent challenge as vulnerable and elderly users face complex barriers to essential services. Learn five strategies for creating truly accessible systems and why AI alone won’t solve these fundamental problems.
Despite decades of digital transformation promises, human customer service interactions have grown by 2% annually. Discover why customer service AI consistently fails to replace human connection and the ethical questions this raises.
A content designer explores the critical gap between GDS’s focus on AI implementation and the essential considerations for creating positive AI citizen experiences in government services.
A government content designer explores how to build trust in AI-driven public services through trauma-informed approaches, transparency and ethical design principles.
Analyse the contradictions in the WEF Future of Jobs report where employers simultaneously predict AI transformation whilst expecting humans to show more creativity and resilience – all for less pay and recognition.
Discover how career risk-taking – whether saying no to prestigious roles or pursuing risky opportunities – can lead to unexpected success. Real-world examples from financial journalism and corporate career decisions.
Learn how cultural fluidity becomes a professional superpower in navigating workplace transitions. Discover strategies for transforming imposter syndrome into unique insight across diverse professional environments.
Discover how career improvisation transforms professional limitations into opportunities. Learn practical strategies for navigating non-linear career paths and finding value in unexpected transitions.