The AI ethics debate: Confronting the “AI can never be ethical” absolutists
A pragmatic look at absolutist views on AI ethics and why transparency and accountability, not moral panic, should shape content design today.
Workplace articles
As a Wall Street Journal-quoted former business editor and EA to the Chairman of the Duke of Edinburgh’s Award, I write about workplace trends, technology and career development.
Why Somerset Council’s ditching of FixMyStreet echoes past pitfalls in local government digital
Somerset Council has axed FixMyStreet. But this shift to in-house reporting is a digital misstep that echoes past failures in local government services.
Focusing on the positive: Celebrating the impact of meaningful work
Explore the powerful impact of meaningful content through personal reflections on trauma-informed design and local heritage research. Learn how one piece of feedback can shape the purpose and value of your work.
How the lasting micro trauma impact of lockdown is reshaping digital public services
Five years after the pandemic began, the psychological toll of lockdown is still affecting how people interact with digital public services. This article explains why trauma-informed content design needs to evolve to meet those ongoing needs.
Death, deadlines and bureaucratic ignorance: How Companies House still gets trauma-informed content so utterly wrong
Government emails from Companies House often lack trauma-informed content and empathy, compounding the distress of bereavement or crisis. Content expert Adrie van der Luijt examines the damaging effects of trauma-ignorant messaging and offers practical steps for a more humane, trauma-informed approach to official communications.
When AI fails the vulnerable: The hidden risks of digital transformation
Explore how AI used in public services may disproportionately harm vulnerable users, highlighting real-world risks of AI fails and outlining essential steps for safer, more inclusive AI deployment.
Content that cares: Introducing trauma-aware content strategy (TACS) and trauma-informed content design (TICD)
How trauma-aware content strategy and trauma-informed content design frameworks help users overwhelmed by everyday stress. Not just crisis content—this is clarity with care.
Timing is everything: why rushing content could be hurting your users
Discover how strategic timing in content design affects user trust, cognitive load and accessibility. Learn when to slow down interfaces to improve credibility and when urgency messaging backfires.